Privacy Policy

Last Updated: Feb-03-2026

At Leadsking, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our AI-powered services, including AI voice receptionists, follow-up callers, website chatbots, and automation & integrations.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Business name
  • Any information you submit through forms, chat widgets, or booking tools

1.2 Usage & Technical Information

  • IP address
  • Browser type and device information
  • Pages visited and interactions with our website
  • Call metadata (such as call duration or timestamps)

1.3 Call & Conversation Data

When using our AI voice or chatbot services, we may process:

  • Call recordings
  • Call transcripts
  • Chat conversations
  • Call outcomes (e.g., booked, missed, transferred)

This data is used only to provide, improve, and support our services.

2. How We Use Your Information

We use your information to:

  • Provide and operate our AI services
  • Respond to inquiries and support requests
  • Automate workflows and CRM updates
  • Improve service quality and performance
  • Analyze usage for optimization and reliability
  • Communicate service-related updates

We do not sell your personal data.

3. AI & Automation Tools

Leadsking uses trusted third-party platforms to deliver its services, including but not limited to:

  • GoHighLevel (GHL)
  • n8n
  • Make.com
  • Retell AI
  • CRM and calendar systems (e.g., Google, Outlook, Salesforce, Zoho)

These tools process data only as required to perform their intended function and under applicable data protection standards.

4. Call Recording & AI Processing

Some AI services may involve call recording or transcription for:

  • Quality assurance
  • Automation workflows
  • CRM syncing
  • Business insights

It is the responsibility of our clients to ensure legal consent is obtained where required by law.

4.1 Regulatory Compliance (TCPA & PIPEDA)

Leadsking designs its AI communication systems to support compliance with applicable telecommunications and data privacy regulations, including the Telephone Consumer Protection Act (TCPA) in the United States and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

Our AI voice agents and communication tools are intended to operate within these regulatory frameworks, including requirements related to consent, identification, and responsible handling of personal information.

Clients using Leadsking services remain responsible for ensuring that their outreach campaigns, call consent practices, and messaging activities comply with all applicable laws and regulations in their jurisdiction.

5. Data Sharing

We may share data only with:

  • Service providers necessary to operate our platform
  • Automation and integration tools requested by the client
  • Legal authorities if required by law

We never share data for advertising or resale purposes.

6. Data Security

We take reasonable technical and organizational measures to protect your data, including:

  • Secure platforms and access controls
  • Limited internal access to sensitive information
  • Industry-standard security practices

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Meet legal or contractual obligations
  • Maintain operational records

Clients may request deletion of their data, subject to legal requirements.

8. Cookies & Tracking

Our website may use cookies or similar technologies to:

  • Improve site performance
  • Understand visitor behavior
  • Enhance user experience

You can disable cookies in your browser settings if preferred.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or deletion
  • Object to certain processing activities

To exercise these rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, you can contact us at:

Leadsking
📧 Email: info@leadsking.ai
🌐 Website: https://leadsking.ai